Human Side of Knowledge Management

The Human Side of Knowledge Management. Slides (pdf) (via Seb and Thomas) from John Seeley Brown, plugging his book “The Social Life of Knowledge”. Basic message is knowledge is socially constructed, so design any system, be it physical office organisation, training courses or computer applications to encourage social interaction – “conversation” metaphor. He’ll get no argument from me. [Some good graphics to re-use elsewhere – Rate of processing power / storage capacity doubling periods + plus the community law, knowledge value equals 2 to the power of n connected users. Explicit vs tacit knowledge iceberg, and several more including the obligatory BCG 2×2 grid and “virtuous circle” cliches.]

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