W. Edwards Deming Misrepresented

My route into metaphysical “quality” started with industrial quality management and its evolving guises TQM, 6-Sigma etc. The bean-counting focus on  managing what you can measure was always hard to fight. Deming was one the gurus much cited – wrongly it turns out.

Coincidentally, I mentioned Deming recently when recalling one of those gurus I met in the flesh was Fred Lennon of Swagelok. Measurement was passionately front and centre in the material production quality management processes – but management of the people is a wiser skill. Stainless steel fittings don’t have psychology.

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