Best Definition of KM Ever according to David Gurteen in his latest newsletter, quoting Dave Snowden and his commentary quoting The Cluetrain Manifesto.
The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programmes.
Dave Snowden – Cognitive Edge
I agree with David (G)’s analysis:- the decision-support purpose upfront and the focus on understanding through dialogue. Myself, I find it especially telling that human intuition and experience come next and that information, processes, technology, training, etc are all merely augmentation.